FOH Program Contact: Julie Dunnwald, PhD
Phone: (206) 615-2638

• Team Development
  Our team development services can provide technical assistance and consultation. We can conduct assessments, make recommendations, and offer training workshops. We can help organizations improve existing work groups, help organize and train teams, assist in managing conflict, and provide training on a wide range of topics, such as Making Meetings Work, Successful Teams, and Team Leadership.

• Leadership and Management Skills
  We offer training that focuses on both the philosophical and skills-oriented training that is necessary acquire and maintain effective leadership skills. We recognize that your time is valuable, so our leadership and management trainings are concise and focused on helping you acquire or refine key knowledge and skills. FOH can provide leadership coaching and training on such topics as "Situational Leadership", "Effective Selection Interviewing", "Enhancing Employee Performance", and "Management Skills."

• Organizational Planning and Change
  Our services can assist with creating strategic plans, improving processes, assessing training needs, and instituting change. We have training programs available to help train members of your organization to prepare them for initiating and managing change, whether it is internal change to revitalize your organization or the merging of two different organizations.

• Workforce Diversity
  The composition of our workforce has undergone dramatic changes. These changes contribute to the challenges facing managers today. The changes include increased workforce diversity, the influence of new values and lifestyles, the move toward a global economy, and the emphasis on team rather than individual management models. Understanding how to work within and manage diversity has become a strategic imperative. Our assessment, consultative, and training services can help you measure the nature of diversity in your workplace, learn to leverage the benefits of diversity, and understand how diversity impacts service to your customers.

• Worksite Wellness
  Our consultants and counselors offer a wide range of wellness and training programs to increase employee awareness and promote a healthier professional and personal lifestyle. Prevention leads to reduced absenteeism, improved workforce productivity, and higher retention. Standardized and customized training sessions on subjects such as coping with difficult people, violence in the workplace, time management, personal and occupational stress, and diversity awareness are available both as individual training events and as extended seminars. Critical incident stress management services are also available to address the potentially crippling effects of a critical incident.

• Customer Service
  High performing organizations work to create a staff that is trained to be proactive and highly responsive to customer needs. This is because they realize that success is based on customer satisfaction. Our customer service training programs are designed to help employees understand the importance of customer service, explain a process for improving service, and give practical strategies for providing exceptional service to even the most difficult customer.

• Career Planning
  Change is a fact of life in today's work environment. Job security can no longer be taken for granted. The best insurance for employees is to be prepared to take on a new situation with information on their career goals, values, and abilities. Our counselors use a comprehensive strategy for designing individual and group outplacement and career transition counseling that are individually tailored to the client organization and its employees. Services include consultation and training on topics such as resume preparation, interviewing skills, conducting a job search, and networking.

• Enhancing Professional Competency
  Knowledge and skill areas are fundamental to success in almost any job. These professional competencies include areas such as communication, presentation, writing, time management, interpersonal skills, and negotiation. Whether you need to develop greater competency in these areas, or simply want a refresher, our training programs can help provide you with the skills you need to excel on the job.

• Event Planning and Support
  With increasing frequency, organizations today are learning the advantages of bringing together experts and colleagues for professional meetings. These events, however, must be well planned and implemented to be productive. Our event planning and support services can plan, implement, and facilitate your meeting or event to ensure success.

• Customer Satisfaction Studies
  The best planning and decision-making is based on solid information, not speculation. Our organizational studies services provide you with your own research division. We work with you to plan and implement studies of your organization and/or customers to provide you with the information you need to build upon your strengths and identify areas for improvement.

• Human Resources
  FOH provides a variety of human resource services. We can help you in the selection of new employees, smoothing out labor-management issues, or resolving employee disputes through mediation. Our consultants can help you create and maintain a high performing organization.