Identity theft involves the unauthorized use of someone’s identity information, such as a credit card, social security number, or driver’s license to steal money or commit fraud. Each year, millions of Americans are victims of identity theft. And with more people and companies putting information online, the number of identity theft cases continues to rise.
Responding to identity theft is expensive, time consuming and emotionally draining for employees. On average, identity theft victims spend over 175 hours and $1,000 in out-of-pocket expenses to clear their names and re-establish good credit. The cost to employers is also significant due to victim stress, absenteeism and lost productivity.
To provide fast and effective assistance for victims of identity theft, the program offers the following services:
Victim Assistance
Unlimited toll-free access to identity theft specialists who provide support, answers, and step-by-step guidance to expedite recovery from identity theft and re-establish the victim’s good name and credit rating. Specialists provide members with:
- Flash credit file alerts activated on the member’s behalf
- Help with reporting suspicious or fraudulent incidents to all three major credit bureaus and requesting credit reports
- Help with notifying credit card companies to report missing or stolen cards, obtain replacement cards, and correct credit reports
- Assistance with filing a police report
- Guidance in developing a recovery plan which may include contacting:
- Banks
- Telephone Companies
- Investment Brokers
- Postal Inspection Service
- Check Verification Companies
- State Public Utility Commission
- Social Security Administration
- Motor Vehicle Department
- U.S. Passport Agency
- U.S. Department of State
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