FOH OD Courses, Seminars, and Workshops


Team Development

Characteristics of a Successful Team Working in Teams Team Leadership and Team Building Work Group Assessment and Team Building

Leadership and Management Skills

Situational Leadership Situational Leadership Workshop Understanding Your Individual Leadership Style Management of Change Interviewing for Effective Selection Why Empowered Employees Achieve Empowerment Training for Managers Management Skills Workshop The Manager as Facilitator Organizational Coaching: Concepts and Applications Leadership Coaching Consultation Enhancing Employee Performance Emotional Intelligence

Organizational Planning and Change

Strategic Planning Process Improvement Organizational Facilitation Training Needs Assessment Communicating During Turbulent Times Cycle of Change Revitalizing the Workplace:Behaviors to Get You There Organizational Climate Studies Conference or Event Planning and Support

Organizational Readiness

Prevention of Violence in the Workplace Disaster Response Planning Terrorism and Bioterrorism Workshop Dealing with Bomb Threats Supervising Employees with Safety Concerns Management Consultation

Law Enforcement and Corrections

Officer Suicide Prevention Stress Management Critical Incident Stress Recognizing and Managing the Troubled Employee Management Consultation

Employee Relations and Conflict Management

Labor-Management Relations Mediation Conflict Management Assistance Conflict Management: Alternative Dispute Resolution Diversity Assessments Diversity in the Workplace Cultural Diversity and Your Customers Managing Diversity Workshop

Worksite Wellness

Management Consultation

Customer Service

Customer Satisfaction Studies Cultural Diversity and Your Customers A Model for Stellar Customer Service Briefing Turn Customers into Raving Fans Communicating with Difficult Customers Developing a Customer Driven Organization Telephone Techniques Briefing

Career Planning

Resumes or Curriculum Vitae Interviewing Skills Conducting a Job Search Individual Development Professional Networking Assessment and Testing Personal Career Counseling

Professional Competency

Interpersonal Skills: Communication Skills Workshop Interpersonal Skills: Dealing with Difficult People Workshop Interpersonal Skills: Communication and Conflict Management Workshop Interpersonal Skills: Conducting Focus Groups Workshop Interpersonal Skills: Effective Interviewing Techniques Workshop Time Management Successful Meetings: Make Meetings Work Public Speaking and Presentations:Effective Presentation Techniques Workshop Written Communication: Customer Focused Writing for Experienced Writers Workshop Written Communication: Proof Reading Skills Written Communication: Writing in Plain English for Beginning Writers Workshop

Financial Management and Retirement Planning

Financial Planning Workshop Long-Range Retirement Planning Workshop Pre-Retirement Planning Workshop