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Organizational Planning and Change

“It is not the strongest of the species that survives, nor the most intelligent, but the most responsive to change.” - Charles Darwin

Engaging in organizational planning and working to implement change can be a difficult process; it can be daunting and unpredictable. Managers often wonder where to begin, what to take into account, how to overcome resistance, and how to ensure the changes made will be successful. FOH’s services are available to help organizational members create plans, improve processes, assess training needs, and institute change. Whether dealing with internal change to revitalize an organization or the changes associated with the merging of two different organizations, we have training programs available to help train and support members of any organization

Transitions in the Workplace - Coping With Change: The Supervisor’s Role
FOH-EAPPL-608a
This program is designed to support supervisors during times of change by providing the necessary skills to manage the change process. Participants will learn to help employees understand and manage the impact of workplace change, learn to manage their own response to change in constructive ways, and identify skills and resources needed to carry out sensitive tasks including terminating employees.

Duration:
This program lasts one hour.

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Transitions in the Workplace - for Employees
FOH-EAPPL-608b
Change, especially rapid, stressful change, can be challenging and difficult for even the most resilient employee. Yet change can bring opportunities for growth and positive transformation. This program introduces a healthy process for adjusting to workplace change. Participants will learn to manage stress while maximizing flexibility, preserving self-esteem, and finding growth opportunities.

Duration:
This program is scheduled for one hour.

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Managing Change
FOH-EAPPL-609
This seminar explains the phenomenon of change and how it impacts us both personally and professionally. It is designed to help participants understand the effects of change, assess their own attitudes about change, and learn practical techniques for coping with change.

Duration:
1 Hour

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Coping with Downsizing & Job Loss (Employees)
FOH-EAPPL-610
Agency downsizing is traumatic, not only for those who get laid off, but also for coworkers left behind. The changes are often accompanied by intense feelings of loss. The stages people go through in dealing with their feelings are much like stages of the grieving process.

This workshop will identify common stress symptoms experienced during downsizing and job loss, and will help you develop strategies for dealing with those symptoms.

Strengthening your support systems, learning coping mechanisms, and knowing what not to do are also covered.

Duration:
1 Hour

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Organizational Readiness
““Courage is resistance to fear, mastery of fear – not absence of fear.”
- Mark Twain

Assessing and Preventing Violence in the Workplace
FOH-EAPOR-701
Overview:
Workplace violence accounts for one out of five work-related deaths in the United States. Because organizations must ensure a safe workplace, they can become accountable in instances of workplace violence. Organizations are tasked with developing violence prevention strategies that involve prevention, training, and response in order to maintain a safe work environment and reduce exposure and the costly consequences of workplace aggression. Participants receive training in the following areas:
  • Definition of workplace violence
  • Organizational factors and triggers that contribute to workplace violence
  • Characteristics and warning signs of the potentially violent employee
  • Key contents of a threat management plan
  • How to develop a multi-step prevention model
Duration:
This program is scheduled for one hour.

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Critical Incident Stress Debriefing (CISD) and Management Services
FOH-EAPOR-702
Overview:
Critical incidents include but are not limited to workplace accidents, employee illness or death, natural or man-made disasters, and workplace violence. When workplace emergencies happen, it is crucial that management and supervisors provide support for employees in order to help minimize long-term post incident traumatic effects. CISD services include:
  • On-site intervention
  • Coordination and feedback about the incident with representatives of the organization
  • Intervention with selected representatives of the organization
  • Individual and group sessions
  • Educational and training material on dealing with traumatic life events
  • Follow-up meetings
Programs will provide information that covers the following:
  • The range of normal human responses following a critical incident
  • Personal and professional resources to assist following a traumatic incident
  • Techniques and a plan for coping with stress
Duration:
Generally, the initial CISD is two hours. The time required for follow-up sessions varies.

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“Be Prepared – Not Scared:” Preparing for Emotional and Behavioral Reactions to Workplace-Related Terrorist Acts – A Training for Federal Leaders
FOH-EAPOR-705
Overview:
This program is designed for supervisors, managers, and others designated by agencies to serve in leadership roles following an event that requires employees to be evacuated or restricted for hours or days at the workplace (shelter-in-place). Agency leaders will learn practical skills and techniques to help them manage effectively during a workplace emergency. Participants will learn about the following:
  • The range of emotional and behavioral responses
  • Essential tools to address and manage their own emotional reactions during workplace emergencies
  • How to develop a “mindset of preparedness” that will help to ensure the safety of their employees
  • How to develop comprehensive response plans
Duration:
The program lasts one-half day to one day.

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“Be Prepared – Keep Your Cool:” Preparing for Emotional and Behavioral Reactions to Workplace-Related Terrorist Acts – A Training for Employees
FOH-EAPOR-706
Overview:
Designed for employees, this training identifies typical emotional responses to a catastrophic or life-threatening event. The program presents employees with techniques that will help them maintain their own emotional balance during a potential crisis, such as a terrorist act at or near their workplace. Participants of this program will learn a variety of techniques to reduce stress during the current period of heightened national and personal anxiety. Although discussion of this topic may initially increase anxiety, many people benefit from developing a “mindset of preparedness” that may give them a greater sense of control now, and, if necessary, during a life-threatening event.

Duration:
The program lasts one-half day to one day.

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Employee Relations and Conflict Management
“The mark of a true professional is giving more than you get.”
- Robert Kirby

Mediation
FOH-EAPER-902
Overview:
Conflict between employees and workgroups can be destructive and divisive for organizations. Conflict can, however, be managed effectively while fostering and maintaining individual respect for the parties involved. Our consultants can help those experiencing conflict using these techniques:
  • Providing supervisor and management consultation
  • Facilitating a meeting between parties in conflict and establishing structure
  • Clearly defining problems
  • Helping to create alternatives
  • Guiding the decision making process
  • Clarifying agreements
  • Developing an agreement or plan to resolve the conflict
  • Providing follow-up
Duration:
The length of this Technical Assistance service varies depending on the nature of the conflict or disagreement and the goals to be obtained; however, mediation can normally be accomplished after a series of meetings within a one-month period. If labor-management friction is inhibiting progress in an organization, or if an organization is in the process of forming a collective bargaining agreement, having the facilitation skills of a neutral third party can make a big difference. Our conflict resolution expertise and labor-management experience can help employees start working on solutions and avoid problems and barriers to communication. We can help facilitate meetings, provide conflict resolution assistance, and find win-win solutions that will benefit both sides. We can even provide assistance in facilitating the collective bargaining process itself.

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Conflict Resolution: Dealing Positively With Difficult People for Supervisors
FOH-EAPER-904a
Overview:
Tense situations at work often disrupt workplace productivity. This seminar helps managers transform even the most difficult circumstances into win-win experiences. Managers will learn to deal effectively with “difficult” people – whether they are co-workers, subordinates, or supervisors. Participants will learn to apply a variety of skills to reduce conflict. The seminar covers a variety of topics including:
  • Attitudes and behaviors that create conflict
  • Analysis of participants preferred conflict style
  • Assessment of participant’s behavior and effectiveness during conflict
  • How to quickly analyze and respond to conflict situations
  • Hidden incentives that may encourage difficult behavior
  • Ways to control reactions to certain individuals (button pushers)
  • What motivates difficult people and how to minimize the impact of their behavior
  • Ways to move beyond emotion to get to compromise
  • Methods to minimize the negative impact of difficult personalities
Duration:
The length of this workshop is four hours.

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Conflict Resolution: Playing by the Rules - Conflict Negotiation and Resolution in the Workplace - for Employees
FOH-EAPER-904b
Overview:
In order to work successfully, all employees need to develop direct and respectful skills for negotiation and for resolving conflict. This program introduces participants to these practical skills.

Duration:
This program is scheduled for one hour.

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FOH-EAPER-905
Overview:
Many organizations today are using consensual methods of dispute resolution instead of litigation or administrative procedures to resolve conflicts. This seminar explores the use of alternative dispute resolution (ADR) techniques and applications. Participants of this program engage in a variety of exercises using real-world dispute scenarios. Emphasis is placed on the effective use of alternate methods of resolving disputes in the workplace, presentations before third parties, and conflicts that develop between parties to a contract. Program goals include:
  • Understanding ADR procedures and practice
  • Recognizing sources of conflict
  • Learning the principles and importance of interest-based negotiating
  • Understanding the merits of different dispute resolution processes
  • Recognizing when to use ADR and how to overcome dispute related problems
Duration:
The length of this workshop is four hours.

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Cultural Diversity: Understanding Our Differences and Similarities
FOH-EAPER-910
Overview:
Each of us brings our unique cultural experience and background to the workplace. Our cultural experience may include a different language or dialect, ways of dressing or eating, patterns of interaction with others, socioeconomic class, race, religion, or sexual orientation. Participants will examine cultural diversities and similarities and develop methods for acceptance and appreciation of differences. Duration:
This program is scheduled for one hour.

Men and Women on the Job: Gender-Related Issues in the Workplace
FOH-EAPER-911
Overview:
A productive workplace requires that employees work together cooperatively in a safe environment. This program provides information on current research examining communication styles and behavioral characteristics of women and men. Structured exercises give participants opportunities to build consensus on appropriate and inappropriate behaviors for the workplace.

Duration:
This program is scheduled for one hour.

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Communication Skills: Creating Win-Win Dialogues
FOH-EAPER-912
Overview:
Successful dialog depends on speakers and listeners becoming familiar with, and developing an appreciation for, various communication styles. Participants will learn how to improve their communication skills by adopting a full repertoire of styles appropriate to the workplace and by developing both message-sending and listening skills.

Duration:
This program is scheduled for one hour.

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Respect and Positive Interaction in the Workplace: Cultivating and Promoting Respectful Work Environment
FOH-EAPER-913
Overview:
Employees who have a personal history of abuse or neglect may bring those patterns to the workplace with them. These behaviors may be subtle or blatant. This program helps employees to recognize behavior and communication styles that are disrespectful and that may lead to abuse or violence. Participants learn communication skills and behaviors that promote respectful and open ways of relating to others, settling differences, and working effectively as a team.

Duration:
This program is scheduled for one hour.

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Working Well
FOH-EAPER-914
Overview:
Many people do not realize how fundamental working well is to leading a healthy and happy life. In this seminar, participants will learn techniques for building successful relationships at work and being even more productive in their jobs. Four components of working well are covered: assessing personal style, understanding the boss, learning how to build positive work relationships and dealing effectively with change on the job.

Duration:
1 Hour

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Anger Management
FOH-EAPER-915
Overview:
Rarely discussed and often suppressed, anger can have negative emotional and/or physical affects if not managed. This seminar is designed to provide participants with general skills and practical techniques for managing anger. In this seminar, anger is defined and the types and causes of anger are presented. The primary focus is to help participants accept anger as an emotion and learn how to deal with it constructively.

Duration:
1 Hour

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Dealing With Difficult People
FOH-EAPER-916
Overview:
This empowering seminar focuses on assertive communication skills that preserve dignity and set limits in response to unreasonable behavior. Participants will learn to understand defensive behaviors, focus on what they can do rather than attempting to change the other person, understand and use effective coping strategies, and enhance basic communication skills.

Duration:
1 Hour

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Sexual Harassment-Supervisors Identify, Stop, and Prevent
FOH-EAPER-917a
Overview:
Agency leaders must be prepared to take action if allegations of sexual harassment are brought forward. Supervisors must also understand how to prevent workplace conditions from becoming conducive to sexual harassment. This training incorporates agency policies and procedures on sexual harassment prevention and complaint investigation.

Duration:
1 Hour

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Sexual Harassment-Employees Identify, Stop, and Prevent
FOH-EAPER-917b
Overview:
Sexual harassment is an important workplace issue, yet often employees don't understand agency policy or appropriate behaviors. This program explains agency policies and procedures, defines sexual harassment, diagrams the costs to the organization, and tells how all employees can contribute to an appropriate, respectful work atmosphere.

Duration:
1 Hour

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Understanding Domestic Violence
FOH-EAPER-918
Overview:
The primary focus of this seminar is to increase participants’ awareness of domestic violence. Participants will learn to recognize the three stages in the domestic abuse cycle and the complex factors that keep victims in abusive relationships. Most importantly, participants will learn what they can do to address the problem.

Duration:
1 Hour

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Worksite Wellness
“People are disturbed, not by things, but by the views they take of them.”
- Epictetus

FOH offers a wide range of worksite wellness programs to increase employee awareness and promote a healthier professional and personal life-style. Prevention leads to lower health costs, improved workforce productivity, and higher retention. All of our programs can be customized to meet the specific needs of an organization and its employees. Our consultants can provide one-hour, one-day, or longer, courses, seminars, and workshops on subjects relating to organizational and personal wellness, stress management, and more. Standardized and customized training sessions that cover topics as varied as coping with difficult people, time management, personal and occupational stress, and diversity awareness are available both as individual training events and as extended seminars.

FOH-EAPWW-1001
Overview:
FOH offers this program because preventive health education leads to lower overall health costs, decreased absenteeism, and improved workforce productivity. Our trained professionals counsel participants on behavior changes and information that can make a difference in their health and lives. The program includes these topics and more:
  • Basic components of a wellness model
  • Benefits of proper nutrition and exercise
  • Understanding the connection between mind and body
  • The psychological models of stress and illness
  • How to develop a wellness action plan

Duration:
This program is scheduled for one hour.

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Stress Management
FOH-EAPWW-1002
Overview:
Stress is inevitable. However, there are steps that can be taken to decrease the negative impact stress can have on work performance and health. Our professionals offer stress management program to help employees identify individual characteristics and behaviors that protect against, or contribute to, stress and stress-related illness, including:
  • Healthful habits
  • Social support
  • Personality
  • Cognitive hardiness
  • Coping style
  • Psychological well-being
Goals of the program include:
  • Definition of stress
  • How to identify the sources of stress
  • Understanding the negative impact of stress over an extended period of time
  • How to develop a framework for managing stress
  • Developing an action plan for stress management
Instruments such as the Stress ProfileTM can also be used as a health risk appraisal tool within organizational settings as part of a wellness, health promotion, or stress management program.

Duration:
This program is scheduled for one hour.

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Time Management: Foundation Skills for Successful Living
FOH-EAPWW-1003
Overview:
Time may be our most valuable resource, but we often waste it unintentionally, thoughtlessly, unconsciously, or when we adapt a reaction-oriented work style. This program addresses the development of a conscious appreciation of time as a precious asset. Participants learn decision-making and time-allocation techniques.

Duration:
This program is scheduled for one hour.

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Becoming a Wise Health Consumer
FOH-EAPWW-1004
Overview:
Today’s health care consumers are faced with an increased array of choices. Whether an individual is choosing a benefits plan, selecting a medical practitioner, or making decisions about treatment of an illness, it is important to be informed, educated, and proactive about one’s health. In this session participants will learn to choose appropriate health care professionals and create effective partnerships with them, better understand the confusing world of health insurance, and review their rights and responsibilities as health care consumers.

Duration:
1 Hour.

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Coping With Depression
FOH-EAPWW-1005
Overview:
Depression is overwhelming and incapacitating. Yet with appropriate diagnosis and treatment, most people will see improvement in a matter of weeks. In this session participants will learn the symptoms of depression, how depression affects the family, strategies for recovery and relapse prevention, and coping skills to respond to a depressed person.

Duration:
1 Hour.

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Ups and Downs for the Holiday Season
FOH-EAPWW-1006
Overview:
For many people the holidays are a stressful time. They are full of expectations about creating what used to be or what they feel should be. As a result, people work too much, spend too much, and eat and drink too much. When it is all over, they feel let down and disappointed. In this session participants will learn how to take charge of the holiday experience and make it positive.

Duration:
1 Hour.

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Loneliness From Loss
FOH-EAPWW-1007
Overview:
All of us experience many kinds of changes both positive and negative, many of which can create a sense of loss. When a person faces a loss, waves of feelings, called grief, act as your natural “healing” response. Many people, especially males are uncomfortable with being overwhelmed with what seems to be uncontrollable feelings. When the feelings are especially intense, we might forget that healing can happen and that we can find ways to hope again and reinvest in the future.

Duration:
1 Hour.

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Financial Management and Retirement Planning
“Change is the law of life. And those who look only to the past or present are certain to miss the future.”
- John Fitzgerald Kennedy, 1917-1963

FOH provides a variety of financial and retirement planning services. From the basics to the more advanced concepts, our workshops will provide Federal employees and military personnel with an organized and informed approach for a more secure financial future.

Pre-Retirement Planning Workshop
FOH-EAPFM-1403
Overview:
Retirement planning brings forth a whole set of issues to consider that are critical to an employee’s financial future. This workshop helps participants, who are within a few years of retirement, achieve and maintain a successful retirement by developing strategic planning skills and sound financial objectives. Topics for this workshop include:
  • Components of a comprehensive retirement plan
  • Financial planning
  • Retirement benefits under CSRS, FERS, and Social Security
  • Tax and legal issues affecting retirement
  • Personal, health, and psychological issues involved in the adjustment to retirement
  • Planning for estates and wills

Duration:
This program is scheduled for one hour.

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Employee Assistance Program Orientations
Employee Assistance Program Orientation - Supervisors
FOH-EAPPO-500a
Overview:
The presenter shares the benefits of using the EAP and the myriad of reasons for using its services…. focusing on flexibility of the EAP and the 24-hour access. The presentation will help supervisors understand the value that EAP plays in supporting them with employees who are showing a decline in work performance.

Duration:
1 Hour

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Employee Assistance Program Orientation - Employees
FOH-EAPPO-500b
Overview:
This orientation is designed to introduce employees to the EAP. They will learn about the features and benefits of the EAP, how the EAP functions, and how to access and use the program.

Duration:
1 Hour

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Substance Abuse and Addictions
Substance Abuse – The Supervisor’s Role
FOH-EAPSBA-550a
Overview:
This seminar helps supervisors understand their responsibilities in reducing the impact of substance abuse. They will learn the signs and symptoms of alcohol or drug abuse, review their responsibilities in confronting and referring troubled employees to the EAP, know appropriate procedures under agency policy, and understand how to use the EAP as a management tool for resolving substance abuse issues.

Duration:
1 Hour

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Substance Abuse: Increasing Awareness-Employees
FOH-EAPSBA-550b
Overview:
Substance abuse continues to be a national problem, affecting not only the abuser, but his or her family, co-workers and performance on the job. It can also affect an organization's bottom line and the well being of everyone involved. The primary focus of this seminar is to help participants understand the dangers and warning signs of substance abuse. This program will also focus on the prevalence of substance abuse in the workplace and provide ways in which all employees can contribute to a drug-free workplace.This seminar helps supervisors understand their responsibilities in reducing the impact of substance abuse. They will learn the signs and symptoms of alcohol or drug abuse, review their responsibilities in confronting and referring troubled employees to the EAP, know appropriate procedures under agency policy, and understand how to use the EAP as a management tool for resolving substance abuse issues.

Duration:
1 Hour

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Gambling
FOH-EAPSBA-551
Overview:
This seminar explains how gambling impacts us personally and professionally. The seminar is designed to help participants understand the effects of gambling and learn practical techniques for dealing with it. The seminar will also remind participants of how the EAP can be a resource for family-related concerns, as well as a host of other issues.

Duration:
1 Hour

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Balancing Work and Life
Effective Parenting
FOH-EAPBWL-1500
Overview:
A child’s self esteem is affected by the kind of parenting that he or she receives. Understanding your parenting style will help you improve your child’s self-esteem. Participants will learn how the frequent use of encouragement and positive reinforcement builds self-esteem.

Duration:
1 Hour

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Elder Care
FOH-EAPBWL-1501
Overview:
While many people remain active and independent well past retirement, myths persist which can harm elderly people and their families. Participants will explore the myths about aging and will review the support available for the elderly and their caregivers.

Duration:
1 Hour

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Balancing Work and Family
FOH-EAPBWL-1502
Overview:
Many American workers struggle to balance the demands of their lives inside and outside of work. This session combines principles of stress management, time management, and values clarification to provide an integrated approach to reach and maintain balance. Participants will explore effective strategies to reduce discomfort and guilt.

Duration:
1 Hour

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Enriching Relationships: Communication Skills
FOH-EAPBWL-1503
Overview:
Good communication involves active listening, body language, and timing, as well as talking. This presentation focuses on enhancing effective communication skills within relationships. When conflicts exist in a marriage or other intimate relationship, differences can escalate and communication can break down. Participants will learn a structured form of communication that enhances communication and prevents differences from escalating. A structured dialogue allows the parties to understand the entire issue, which minimizes defensiveness and facilitates resolving issues peacefully, so couples can enjoy greater closeness.

Duration:
1 Hour

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Enriching Relationships: Differing Needs
FOH-EAPBWL-1504
Overview:
In general, men and women respond and communicate differently. In this session, participants will learn about gender differences and how those differences can impact conflict within relationships. When couples understand that some behaviors and reactions are related to gender, cultural, or generational issues, it minimizes the impact of these behaviors; clearing the way for problem resolution. By understanding these differences, partners will develop greater tolerance for each other and communication will be improved.

Duration:
1 Hour

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Enriching Relationships: Lasting Commitment
FOH-EAPBWL-1505
Overview:
In this session participants will explore how keeping the “spark” alive is essential for successful relationships. They’ll also learn how they can enhance relationships by improving self-awareness, maintaining a flexible and a positive attitude, and including time to simply have fun together. When couples take time to include fun in their lives, it can work as a buffer during times of stress or conflict. Participants will learn how to increase their level of self awareness. We often underestimate the importance of self-awareness. When people gain insight and clarity about their own motivations, barriers, hopes, and aspirations, it frees them to seek growth, which promotes respect and acceptance.

Duration:
1 Hour

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Enriching Relationships: Common Pitfalls
FOH-EAPBWL-1506
Overview:
Differences and conflicts in relationships are inevitable. Research has been able to pinpoint many of the struggles that are experienced by people in relationships. Participants will learn more about these predictable conflicts, or “pitfalls,” so that they can be prepared when they arise. They will also have a chance to develop the necessary skills to avoid or address those pitfalls. While conflicts in relationships are inevitable and even predictable, the key to successful relationships is how couples resolve these differences.

Duration:
1 Hour

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